Get started

Onboarding checklist

A printable leave-behind for your reception team. For the full narrative guide with screenshots, see the Getting started guide.

Step 1 — Sign up

Go to app.visitorflow.com/signup
Enter name, work email, and a password (12+ characters)
Verify email via the link sent to your inbox

Step 2 — Create your workspace

Enter workspace / company name
Select a plan (Starter, Professional, or Enterprise)
Choose your default kiosk locale

Step 3 — Add your first site

Give the site a name (e.g. "HQ" or "Monterrey DC")
Enter the address and select the correct timezone
Set operating hours (out-of-hours message shown outside this window)

Step 4 — Add at least one host

Go to Hosts → Add host (or import from Google / M365 / CSV)
Confirm the host email is correct — arrivals are notified here
Invite the host so they can set their notification preferences

Step 5 — Pair your first iPad

Option A: install VisitorFlow Kiosk from the App Store, tap "Pair"
Option B: open kiosk.visitorflow.com in Safari, add to Home Screen
In the dashboard: Settings → Kiosks → Pair new kiosk
Copy the 6-digit PIN (expires in 10 minutes)
Enter the PIN on the iPad — kiosk registers immediately

Step 6 — Send a test pre-registration

Go to Pre-registrations → New
Enter your own email as the visitor email
Select yourself as the host
Set expected arrival to ~5 minutes from now
Click "Send invitation" and check your inbox for the QR code

Step 7 — Verify check-in end-to-end

On the iPad, tap Visitor → I have a QR code
Scan the QR code from the invitation email
Confirm the welcome screen shows the visitor name
Verify the host receives an arrival notification
Confirm the visit appears in the dashboard live visitor list

Common gotchas

Kiosk does not appear after pairing: the 6-digit PIN expires in 10 minutes — generate a new one and retry.
Host did not receive a notification: check that the host email is correct and that email notifications are enabled in their profile. If using a custom sending domain, verify DNS records.
QR code not recognised: codes are single-use. Generate a new pre-registration if the visitor arrives outside the ±2 hour window or the code was already used.

Still have questions?

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